Profile

You have arrived, Welcome! If you have happened upon this site I assume you have some frame of reference however, here is the Reader's Digest run-down:

I am currently a Sales Engineer/Solutions Architect for an email software firm in the Atlanta area, working with publishers and retailers to make sense of their myriad data to send timely and relevant communication to their customers.

I enjoy communication, and technology, and thrive at the intersection of the two. Outside of work I am devoted to new experiences through frequent travel and culinary excursions. Samplings of both can be found in the Instagram link in the top navigation menu.

Outside of my current professional role, I provided management for independent music labels as well as being a featured artist and contributor for a handful of publications and broadcasts. Previously heavily committed to black-and-white film photography but have since stayed out of darkrooms in favor of re-exploring digital/color photography a second time after a brief period doing intermittent freelance work from 2005-2008.

Experiences

Sales Engineer

2013 - Present
WhatCounts, Atlanta

Provide pre-sales integration and implementation support, custom designing migration plans and customized workflows to allow customers to effortlessly migrate email platforms seamlessly with no interruption to current processes and transparent to the recipient.

Doubled Sales team revenue in first year under role

Assumed responsibility for building and implemening a standardized sales demo across the organization for multiple product offerings

Used unique insights from implementation and sales experience to help drive platform and roadmap development

Technical Services

2009 - 2011
PossibleNOW, Atlanta

Provided customized data-hygiene solutions for companies engaged in direct marketing via telephone, email, and direct mail to ensure compliance with federal and state regulations.

Averted client fines and shutdowns by reducing noncompliance to <.00001%

Assisted in design and implementation of automated regulatory compliance and scrubbing solutions, lead generation and customer contact preference collection.

Served as customer/developer liaison, authored SOPs, and project managed testing/development/deployment of automated CRM solutions for 30 customers, including Fortune500 companies.

Conducted routine audits of call centers to ensure compliance with national and state regulations.

Consultant

2008 - 2009
Rosebud Technologies, Atlanta

Helped plan and coordinate RoseBud Technologies' migration from a standalone Microsoft Small Business Server 2003 platform to Microsoft Essential Business Server running in a fully virtualized Hyper-V environment in Windows Server 2008. These tasks included management and migration of existing users and groups, ActiveDirectory roles, Microsoft Office Sharepoint Server, and migration of Microsoft Exchange 2003 environment to Microsoft Exchange 2007. Taks also included use of System Center Essentials to maintain and monitor existing network infrastructure.

Handled support for RoseBud Technologies own clients, deploying and serving Microsoft Server hosts and Microsoft Vista based clients in local small-business deployments.

Genius

2005 - 2008
Apple, Atlanta

Analyzed customer technical issues through the store's walk-up Genius Bar.

Processed and completed computer repairs; performed one-on-one computer troubleshooting, hardware diagnostics and physical repairs of Apple Mac OS X and iOS devices

Performed in-store hardware installation for new customers.

Projects

I keep busy with a handful of projects outside of my work life:

icnt.mx - Editor of icnt.mx, an online music publicatoin focused on underground electronic music. Work from this project led to contributions to NPR, a bi-weekly radio show, as well as numerous live performances across the United States
@deadhead_ebooks - A Markov-chain Twitter bot providing randomly generated quotes collated from online reviews available on archive.org's collection of Grateful Dead recordings.